Shipping & Returns

Shipping

  • We ship to the United States by USPS Expedited Service and within Canada by means of Canada Post.
  • Please check your email within 24 hours after placing your order, for your Order Confirmation. This confirmation contains your  Tracking Number. Notify us if you do not receive this confirmation within 24 hours.
  • On PayPal orders you will receive a separate PayPal Order Confirmation that includes the final cost of shipping.
  • On all orders, and in particular with respect to verbal orders, please check your Order Confirmation carefully to ensure your order has been correctly received. Errors on verbal orders are the sole responsibility of the customer. Customers are responsible for shipping and handling costs on returns of verbal orders.
  • Orders are normally shipped within 1-3 business days. Cancellations are accepted by email prior to shipping.
  • Shipping rates are based on your shipping destination and the size and weight of your parcel. Individual attention is given to each order to ensure shipping cost is kept as low as possible.
  • Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  • We do our best to ensure that your package arrives in a timely manner, however, we cannot guarantee a timeline. For delivery to the United States, please allow 5-18 business days. For delivery within Canada, please allow 2-7 business days. Delivery times depend on the shipping location and may vary with the time of year.

 

Returns

  • You may return new, unopened items within 30 days of delivery for a full refund.
  • We will pay the return shipping costs if the return is a result of our error.